Returns & Exchanges
At Atkins Online Store, we strive for complete satisfaction with your nutritional products; however, due to the perishable nature of our food items, returns are generally limited to damaged or incorrect shipments. Please contact our support team within 14 days of delivery to initiate a claim for any order discrepancies.
Verify Eligibility
Ensure your items are unopened, in their original packaging, and that the request is being made within our 14-day return window for non-perishable goods.
Contact Support
Email our customer service team with your order number and clear photographs of any damaged goods or incorrect items received.
Prepare Shipment
Once authorized, securely pack the items using the original shipping materials and attach the provided return authorization label to the exterior.
Receive Refund
After our warehouse inspections the returned products, a refund will be processed to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing